Assistant Hotel Manager

In Chalet Childcare Operator

Assistant Hotel Manager

Reporting to the Hotel Manager, you will play a key part in developing and monitoring all elements of the delivery of our Chalet Hotel product, developing our staff and maximising profits whilst controlling all costs.

You will oversee all of the hotel’s catering and hospitality teams and ensure that these services are consistently delivered to a high standard to delight all of our guests and ensure that they have a seamless, enjoyable stay.

The role of the Assistant Chalet Hotel Manager is very varied. You will be fully responsible for everything that occurs within the hotel from guest welfare to stock control and maintenance of the hotel, plus managing and motivating your team. 

You will also be expected to work closely with the Front of House Manager and Resort and Hotel Childcare Managers  to ensure that our product is being delivered consistently through all of our resorts. 

We are looking for an energetic, experienced manager with high levels of service and commitment. Using a proactive approach, you will aim to achieve all financial goals set by the company whilst delivering the best customer service.

Assistant Hotel Manager Responsibilities

  • Provide an excellent family friendly, carefree holiday to all chalet hotel guests by creating a welcoming, comfortable and maintained environment
  • Communicate regularly and tend to the needs of your guests to ensure that they are delighted with their holiday and that their expectations are exceeded. Use their feedback to improve service and offering
  • Working with the Guest Services Rep, ensure all guests receive any pre ordered ski extras (ski passes/equipment etc) and drive sales on any local opportunities within this parameter
  • Co-ordinate and effectively manage all chalet hotel guest arrivals and departures on transfer day
  • In combination with the Hotel Manager, design, create and deliver the hotel staff training course  
  • Communicate regularly with your teams to build trust, camaraderie and boost morale, ensuring that your teams stay engaged in their work through ongoing reward schemes and manage and maintain staff welfare. (providing feedback, performance reviews and team meetings)
  • Complete any training, disciplinary / grievance procedures in accordance with company HR policies and procedures
  • Work with your team colleagues to ensure that all chalet hotel operations occur efficiently and to budget
  • Work with the Hotel Manager to ensure that all legal aspects of the hotel are covered
  • Maintain and develop working relationships with all our key suppliers, eg. chalet hotel owner and ski schools
  • Develop a close working relationship with UK colleagues especially Guest Relations and Accounts and respond professionally and promptly to any and all information requests
  • In cooperation with the company catering manager, place weekly food, chalet supplies, linen and wine orders, being mindful to careful stock control and management of resources
  • Working with your administrator, control all your teams working hours and the legal recording of this
  • Uphold the reputation of Ski Famille

Assistant Hotel Manager Requirements

  • Previous experience in high end hospitality delivery with a critical eye for detail
  • Driving experience, ideally of vans or minibuses
  • Great self-motivation and organisational skills
  • Friendly, flexible, enthusiastic, approachable, and diplomatic
  • Able to deliver excellent customer service in all circumstances & to guests of all ages
  • An understanding of the differences between adult & child holiday needs
  • Experience of managing a young team in a foreign environment
  • A proactive problem solver especially when under pressure
  • Knowledge of snow sports is advantageous
  • A strong experienced team player
  • Fluent English plus at least basic French language skills are preferable & would put you ahead of other applicants!
  • Availability for the whole season (November until end of April)
  • Full Clean Driving Licence (held for at least 2 years)
  • Age 21 or over (age restrictions apply due to the insurance on vehicles)
  • Most nationalities but please see our applicant eligibility criteria
  • Current Level 2 Food Hygiene Certificate or equivalent
  • We will obtain a police-check on your behalf (eg UK DBS) and we will take up at least two references
  • Excellent working knowledge of Google Suite applications plus MS Excel / Word
  • Be available from the 1st November 2023  to allow time to help create the training course

How to apply

Firstly...tell us about you...

Chalet Hosts only

Please create and submit a video with your CV which tells us:

  • About a time you excelled in customer service whether it was in a previous job, or in a life experience situation
  • About a time in your life you found challenging and what you did to overcome it. Give as much detail as you are comfortable with

Make sure you include your name.

Upload your video to Youtube/Vimeo (or a platform of your choice) and email us a link along with your CV to recruitment@skifamille.co.uk

Don’t forget, your video is 1 of 1000s that we will view, make sure yours is one that we will remember.

Have fun and good luck!

For all other roles

If you would like to be considered for a position, please send your CV and a covering letter, stating which role you wish to apply for and why, to recruitment@skifamille.co.uk

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Ski Famille skiing family

Secondly...show us what you can do...

If we think you’re the right fit for us, you will be invited to one of our assessment days:

  • Chefs, you will join us at a stunning demonstration kitchen in Hampshire (Dublin for Irish residents) where you will be asked to showcase your skills.
  • For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.

Our available roles

Resort Manager

Working as a Resort Manager for Ski Famille is a very diverse role and includes everything from staff management and motivation to stock-control, taking in guest welfare and overseeing chalet maintenance. It is an involved position requiring a high level of energy, commitment and a proactive approach.

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Resort Childcare Manager

Our Childcare Manager has an involved role at the heart of our resort management team. The Childcare Manager is the champion of all childcare issues in the company and will be consulted on all key operational decisions. Ski Famille childcarers and nannies are the reason that so many of our guests return year after year.

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Resort Childcare Supervisor

A Childcare Supervisor has an involved role at the heart of our childcare management team. They support the Resort Childcare Manager to champion all childcare issues within their resort to ensure our product is being delivered cohesively.

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Childcare Staff / Early Years Practitioner(s)

Ski Famille nannies are the reason that so many of our guests return year after year. You will be providing stimulating, entertaining and safe activities for children from 4 months to 12 years.

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Resort Chalet Supervisor

The Chalet Supervisor will be key to ensuring all chalets are running smoothly and clients are receiving the best service possible.

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Resort Head Chef

You will be managing a team of chefs in our resort chalets. We work with high quality suppliers and we expect you to manage, in addition to your team, our orders, stocks, purchases and food quality delivery

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Chalet Chef

You will be providing breakfast, afternoon tea and a 3-course meal, plus a separate children’s tea. Working with the rest of the team you will also ensure your chalet is clean and well presented at all times.

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Chalet Host

You will be serving meals, looking after all aspects of cleaning and housekeeping and generally ensuring the families that stay with us have a fun and hassle-free holiday.

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Resort Assistant

You will be part of a small flexible team and be willing to have a go at anything! Duties include airport transfers, snow clearing, hot tub maintenance and working in one of our chalets.

 

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Resort Administrator

This role is primarily supporting the Resort Manager, Resort Childcare Manager and UK colleagues where you will be fully responsible for ensuring various resort administration tasks are undertaken correctly, accurately and timely.

 

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Night Porter

You will be a key part of our exciting new Chalet Hotel team, reporting directly  to our Hotel Managers. Our night porters play an important role in our chalet hotel, ensuring its security at night as well as cleaning and setting up the dining room for breakfast for the following morning for our guests.

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Bartender

As a bartender in our new Chalet Hotel, you will use your skills and passion for hospitality and customer service every day. Your role is to provide our guests with a high quality service in a family friendly environment. 

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Hotel Housekeeper

Our housekeepers take pride in creating a clean, inviting environment for our hotel guests.  This role offers you an opportunity to work hard as part of a team and enjoy leisure time in the afternoons & evenings. If you would prefer not to be as client-facing as some of our other roles, this would be the role for you! 

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Assistant Hotel Manager

Reporting to the Hotel Manager, you will play a key part in developing and monitoring all elements of the delivery of our new Chalet Hotel product, developing our staff and maximising profits whilst controlling all costs. The role of the Assistant Chalet Hotel Manager is very varied. You will be fully responsible for everything that occurs within the hotel from guest welfare to stock control and maintenance of the hotel, plus managing and motivating your team. 

We are looking for an energetic, experienced manager with high levels of service and commitment. Using a proactive approach, you will aim to achieve all financial goals set by the company whilst delivering the best customer service.

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Maintenance Technician

Our property maintenance technician keeps our Chalet Hotel, located in Les Bruyères quarter of Les Menuires, running to the highest possible standard. He / she ensures that any issues that have been reported by other staff and directly from guests are sorted quickly and efficiently. 

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