Hotel Assistant
As a Hotel Assistant you will use your skills and passion for hospitality and customer service every day. Your role is to provide our guests with high quality service in a family friendly environment. Our Hotel has a Kitchen team who is overall responsible for the food delivery, however, you will be expected to play a key part in assisting them.
We are looking for well presented, dedicated individuals with experience in hospitality and customer service. You will have a well-developed eye for detail and enjoy interacting with your guests. Formal qualifications or previous experience working overseas are not required; energy, enthusiasm and the ability to learn and work as part of a team are essential.
This role has many parts to it, ensuring that no two days are the same. If you are a ‘good all rounder’ within the hospitality industry, this would be a great opportunity for you.
If you wish to spend the winter working with a friend or partner, this would be a great job to apply for.
Hotel Assistant Responsibilities
- Take responsibility in providing an excellent care free holiday to your guests.
- Providing a friendly and welcoming atmosphere for your guests and ensuring that excellent high standards of customer service, housekeeping, restaurant service and cleaning are maintained
- Meeting and greeting guests, assisting with luggage and checking in
- Maintaining a high daily standard of cleanliness throughout all public areas of the hotel and guest bedrooms which includes dusting, hoovering, making beds, cleaning of bathrooms incl. public toilets, boot rooms, bar area and any spa/pool area are hygienically maintained.
- On ‘changeover day’, a thorough deep clean of the hotel will be required ready for your new guests
- Working as a team to prepare all the laundry ready for collection
- Assisting with weekly stock takes (cleaning & linen) and any hotel deliveries that may arrive
- Ensuring all restaurant meal services are set-up, served and delivered to an excellent standard in a friendly way; including daily menu of breakfast, afternoon tea, children’s meals, canapés and dinner which may also include pre-orders and buffet areas replenishments.
- Assisting the catering team with general kitchen duties which will include pot washing, and basic food preparation
- Always adhering to Health & Safety incl. COSHH legislation and Food Hygiene best practices
- Ensuring all hotel entrances, fire exits and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use
Hotel Assistant Requirements
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- Proven experience within the hospitality or catering industry (essential)
- Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and time management capabilities (essential)
- Customer service experience (essential)
- Flexible and adaptable approach to roles, responsibilities and working hours (essential)
- Ability to thrive under pressure (essential)
- Previous seasonal experience (desirable)
- Able to deliver excellent customer service in all circumstances & to guests of all ages
- An understanding of the differences between adult & child holiday needs
- Knowledge of snow sports is advantageous
- At least basic French language skills are preferable & would put you ahead of other applicants!
- Availability for the whole season (Mid November until end April)
- Most nationalities but please see our applicant eligibility criteria
- Current Level 2 Food Hygiene Certificate
- We will conduct DBS checks as well as taking up at least two professional references
How to apply
Firstly...tell us about you...
Recruitment for all roles for 24/25 is now open!
We look forward to hearing from you.
Good luck!

Secondly...show us what you can do...
If we think you’re the right fit for us, you will be invited to one of our assessment days:
- Chefs, you will join us at a stunning demonstration kitchen in Hampshire where you will be asked to showcase your skills.
- For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.
Our available roles
Chalet Chef - February and March starts
Qualified Childcare Staff / Early Years Practitioner(s) - February and March starts
Childcarer - FEBRUARY STARTS - IRISH AND EU PASSPORT HOLDER ONLY
Chalet Host - NOW FULL
Chalet Manager - NOW FULL
Chalet Hotel Supervisor - NOW FULL
Chalet Hotel Night Porter - NOW FULL
Chalet Hotel Commis Chef - NOW FULL
Sales and Admin Rep - NOW FULL
Chalet Hotel Sous Chef - NOW FULL
Chalet Hotel Head Chef - NOW FULL
Resort Childcare Supervisor - NOW FULL
Resort Childcare Manager - NOW FULL
Chalet Hotel Chef de Partie - NOW FULL
Chalet Hotel Kitchen Porter - NOW FULL
Resort Manager NOW FULL
Chalet Hotel Guest Services Representative - NOW FULL
Area Manager - NOW FULL
Chalet Hotel Manager NOW FULL
Chalet Hotel Assistant Manager NOW FULL
Chalet Supervisor NOW FULL
Chalet Assistant - NOW FULL
Resort Assistant - NOW FULL
Chalet Hotel Assistant - NOW FULL
Maintenance Technician - NOW FULL
Chalet Hotel Bar Supervisor - NOW FULL
Area Maintenance Support - NOW FULL
Chalet Hotel Junior Sous Chef -NOW FULL