The Role
Being part of a flexible team and happy to give anything a go is an essential part of this role. Ski Famille offers guests a high quality of service at all times; from the moment they arrive in resort through to their departure. If you are a person who is a good all- rounder, willing to go the extra mile, happy to assist your colleagues in all areas of our operation and ensure families have a holiday to remember, this could be for you.
We are looking for well presented, dedicated individuals who are happy to work efficiently without supervision, have a ‘can do’ attitude and will demonstrate excellent customer service skills. You will also be working with children on a day to day basis, so an energetic, engaging keen team player is needed.
Resort Assistant Responsibilities
- Take responsibility in providing an excellent care free holiday to all travelling guests.
- Provide a welcoming family friendly environment in everything that you do
- Display a well-developed knowledge of your resort and the activities and facilities on offer to families
- Ensure you are always attentive to the needs of your guests and actively seeking out opportunities to make their holiday fun and trouble free
- Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost. This could include helping in the chalets (both cooking, cleaning, helping with food and wood deliveries) &/or helping the childcare staff organise children’s clubs or ski school
- Be a key player in transfer day operations and organisation. For example accompanying guests to and from the airport, maximising sales of ski essentials and delivering and picking them up from their accommodation.
- Developing new and existing revenue streams and sales opportunities.
- Maintaining the exterior of our chalets eg snow and ice clearing and our Hot Tubs
- Assist in the internal maintenance upkeep of all our chalets
- Care and maintenance of all resort vehicles and completion of associated weekly paperwork
- Uphold the reputation of Ski Famille
Requirements of the Role
- Previous experience in hospitality
- A keen DIY’er or ideally a tradesperson looking for a change of environment
- Age 21 or over (age restrictions apply due to the insurance on vehicles)
- Full Clean Driving Licence (held for at least 2 years)
- Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
- Great self-motivation and organisational skills
- Friendly, flexible & enthusiastic
- Able to deliver excellent customer service in all circumstances & to guests of all ages
- An understanding of the differences between adult & child holiday needs
- Knowledge of snow sports is advantageous
- A strong experienced team player
- At least basic French language skills is preferable & would put you ahead of other applicants!
- Availability for the whole season (Mid November until end of April)
- Current Level 2 Food Hygiene Certificate
- We will conduct DBS checks as well taking up at least two professional references
How to apply
Firstly...tell us about you...
Recruitment for all roles for 24/25 is now open!
We look forward to hearing from you.
Good luck!
Secondly...show us what you can do...
If we think you’re the right fit for us, you will be invited to one of our assessment days:
- Chefs, you will join us at a stunning demonstration kitchen in Hampshire where you will be asked to showcase your skills.
- For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.
Our available roles
Qualified Childcare Staff / Early Years Practitioner(s)
Chalet Hotel Commis Chef
Sales and Admin Rep - NOW FULL
Chalet Hotel Sous Chef - NOW FULL
Chalet Hotel Head Chef - NOW FULL
Resort Childcare Supervisor - NOW FULL
Resort Childcare Manager - NOW FULL
Chalet Hotel Chef de Partie - NOW FULL
Chalet Hotel Kitchen Porter - NOW FULL
Chalet Manager NOW FULL
Resort Manager NOW FULL
Chalet Hotel Guest Services Representative - NOW FULL
Area Manager - NOW FULL
Chalet Hotel Manager NOW FULL
Chalet Hotel Assistant Manager NOW FULL
Childcarer - NOW FULL
Chalet Supervisor NOW FULL
Chalet Host - NOW FULL
Chalet Assistant - NOW FULL
Chalet Chef - NOW FULL
Resort Assistant - NOW FULL
Chalet Hotel Assistant - NOW FULL
Maintenance Technician - NOW FULL
Chalet Hotel Supervisor - NOW FULL
Chalet Hotel Night Porter - NOW FULL
Chalet Hotel Bar Supervisor - NOW FULL
Area Maintenance Support - NOW FULL
Chalet Hotel Junior Sous Chef -NOW FULL