Chalet Manager

In Chalet Childcare Operator

The Role

You will be a key part of our resort management structure, reporting to the Resort Manager, who will have ultimate responsibility for resort operations.

This is an ideal position for someone with previous chalet or villa experience in the seasonal hospitality industry who is now looking to move into a more senior role or someone from outside of the ski industry with management experience, looking to enter this profession.

Along with the Resort Manager, you will be fully responsible for everything that occurs within the chalets in your resort for example, managing and motivating your team, monitoring food preparation & hygiene and upholding our company standards. You will also be expected to work closely with the resort Childcare team and the Resort Assistants to ensure our product is being delivered cohesively.  Some roles in our larger resorts may be assisted by a Chalet Supervisor.

This is a very diverse role and includes everything from staff management and motivation to stock-control, and overseeing chalet maintenance. It is an involved position requiring a high level of energy, commitment and a proactive approach.

Resort Chalet Manager Responsibilities

    • Working with the Resort Manager, motivating and overseeing the chalet team including pastoral care during their employment 
    • Take responsibility in providing an excellent carefree holiday to all our guests by providing regular chalet visits in line with our website promises
    • In cooperation with the company Executive Head Chef, place weekly food, chalet supplies, linen and wine orders, minimising all waste and overspend opportunities
    • Ensure food standards and product delivery is delivered at the highest level, in line with our company menu, undertaking regular checks and offering ‘in situ’ training if required
    • Provide a welcoming family friendly environment in everything that you do
    • Display a well-developed knowledge of your resort and the activities and facilities on offer to families
    • Ensure you are always attentive to the needs of your guests and actively seek out opportunities, revenue streams and sales opportunities to make their holiday fun, trouble free and generating revenue for Ski Famille/Ski Vertigo
    • Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost 
    • Maintaining and developing working relationships with all our key suppliers, ie chalet owners and ski schools
    • Develop a close working relationship with UK colleagues especially Guest Relations and Accounts and respond professionally and promptly to any and all information requests
    • In cooperation with Resort Managers undertake all company paperwork including regular H & S checks professionally and clearly
    • Working with the Resort Manager, undertake regular staff accommodation checks and manage concerns efficiently 
    • Undertake weekly chalet checks and monitor, manage and provide feedback to the chalet team concerning chalet standards.  Working with your line manager providing training ‘in situ’ if required
    • Working with the Resort Manager, control all your team’s working hours and the legal recording of this
    • You will be a key player in delivering our resort start of season training programme and therefore comfortable communicating to a group of people within a training environment
    • Uphold the reputation of Ski Famille & Ski Vertigo

Requirements of the Role

  • Previous experience in high end hospitality delivery with a critical eye for detail
  • A keen interest and preferably ability in cooking and catering
  • A working knowledge of HACCP procedures would be advantageous
  • An understanding of good stock management practices
  • Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
  • Great self-motivation and organisational skills
  • Friendly, flexible, enthusiastic, approachable, and diplomatic
  • Able to deliver excellent customer service in all circumstances and to guests of all ages
  • An understanding of the differences between adult and child holiday needs
  • Experience of managing a young team in a foreign environment
  • Experience with Microsoft Office programmes and ‘gmail/google drive’ IT programmes
  • A proactive problem solver especially when under pressure
  • Knowledge of snow sports is advantageous
  • A strong experienced team player
  • At least basic French language skills are preferable & would put you ahead of other applicants! 
  • Availability for the whole season (November until end of April)
  • Full Clean Driving Licence (held for at least 2 years)
  • Age 21 or over (age restrictions apply due to the insurance on vehicles)
  • Current Level 2 Food Hygiene Certificate
  • We will conduct DBS checks as well as taking up at least two professional references

How to apply

Firstly...tell us about you...

Recruitment for all roles for 24/25 is now open!

We look forward to hearing from you.


Apply for a role with us!


Good luck!

Download Our Guide
Ski Famille skiing family us what you can do...

If we think you’re the right fit for us, you will be invited to one of our assessment days:

  • Chefs, you will join us at a stunning demonstration kitchen in Hampshire where you will be asked to showcase your skills.
  • For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.

Our available roles

Resort Manager

Resort Childcare Manager

Resort Childcare Supervisor

A Childcare Supervisor has an involved role at the heart of our childcare management team. They support the Resort Childcare Manager to champion all childcare issues within their resort to ensure our product is being delivered cohesively.

Qualified Childcare Staff / Early Years Practitioner(s)


We are looking for well presented, energetic, engaging individuals who are happy to work in a team environment and are able to provide stimulating, entertaining and safe activities for children from 4 months to 12 years, come rain or shine. You must have a minimum of 1 year’s experience of working with children for this role.

Chalet Manager

Chalet Supervisor

Reporting to the Chalet Manager, you will oversee the chalet team including pastoral care. This role would suit someone looking to progress their career into management.

Chalet Host

You will be cooking and serving ALL meals, plus looking after all aspects of cleaning and housekeeping, ensuring that our guests have a fun and hassle free holiday.



Chalet Assistant - NOW FULL

Chalet Chef

Resort Assistant

Sales and Admin Rep - NOW FULL

Night Porter

You will be a key part of our exciting new Chalet Hotel team, reporting directly  to our Hotel Managers. Our night porters play an important role in our chalet hotel, ensuring its security at night as well as cleaning and setting up the dining room for breakfast for the following morning for our guests.

Chalet Hotel Assistant

For an all-round experience, apply for our Hotel Assistant role today! You will need to provide a friendly and welcoming atmosphere for your guests and ensure that excellent high standards of customer service, housekeeping, restaurant and bar service and cleaning are maintained.

Assistant Chalet Hotel Manager

Reporting to the Chalet Hotel Manager, you will play a key part in developing and monitoring all elements of the delivery of our new Chalet Hotel product, developing our staff and maximising profits whilst controlling all costs. The role of the Assistant Chalet Hotel Manager is very varied. You will be fully responsible for everything that occurs within the hotel from guest welfare to stock control and maintenance of the hotel, plus managing and motivating your team. 

We are looking for an energetic, experienced manager with high levels of service and commitment. Using a proactive approach, you will aim to achieve all financial goals set by the company whilst delivering the best customer service.

Maintenance Technician

Our property maintenance technician keeps our Chalet Hotel, located in Les Bruyères quarter of Les Menuires, running to the highest possible standard. He / she ensures that any issues that have been reported by other staff and directly from guests are sorted quickly and efficiently. 

Area Manager - NOW FULL

Reporting to the Overseas Operations Manager you will be a key part of the senior management team overseas. Responsible for all aspects of resort operations in your own region you will be expected to lead your Resort Managers and teams to ensure Ski Famille and Ski Vertigo guests receive a consistent level of excellent service. The role includes, staff management, supplier relations, training, budget controls, staff motivation and much more.

Chalet Hotel Manager

As a Chalet Hotel Manager you will ensure that an excellent standard of catering and hospitality is delivered to our guests. Using effective time planning and organisational skills you will manage various departments throughout the hotel and provide hands-on support to your team. You will offer motivation and encouragement to get the best from your team and individuals to ensure our guests have a fantastic holiday experience.

Chalet Hotel Supervisor

As the Chalet Hotel Shift Supervisor, you will manage and lead by example all of the hotel’s  hospitality staff and ensure that these services are consistently delivered to a high standard to delight all of our guests and ensure that they have a seamless, enjoyable stay.

Chalet Hotel Night Porter

You will be a key part of our hotel team, reporting directly  to our Hotel Managers. Our night porters play an important role in our hotel, ensuring the security of our hotel at night as well as cleaning and setting up the dining room for breakfast for the following morning for our hotel guests.

Chalet Hotel Commis Chef

Guided by our Head Chef and Sous Chefs, our Commis Chef assists with the delivery of  high-quality meals to all our hotel guests. In this junior role, you will be working with a team of senior chefs as well as chefs de partie and  kitchen porters.

Chalet Hotel Kitchen Porter

Reporting to our Hotel Head Chef,  our Kitchen Porters work with our Chef team to ensure that our hotel kitchen runs efficiently with the cleaning of all cutlery, crockery  and utensils, as well as the general cleaning of kitchen equipment and surfaces, and ensure that these are cleaned to a high standard.

Chalet Hotel Chef de Partie

Guided by our Head Chef and Sous Chefs, our Chefs de Partie  assist with the delivery of  high-quality meals to all our hotel guests. This is a fantastic opportunity for a confident chef ideally with supervisory or management experience to demonstrate and develop their skills

Chalet Hotel Bar Supervisor

Your role is to manage our hotel bar with a small team of Hotel Assistants and provide our guests with a high quality service in a family friendly environment.

Chalet Hotel Guest Services Representative - NOW FULL

As the primary interface for our Les Bruyères (3 Valleys) hotel guests, your mission is to ensure that our guests have a premium, fantastic experience for the duration of their holiday.   You will greet all of our guests, and communicate with them throughout their stay, in an attentive, courteous and friendly manner.

Area Maintenance Support

The brief is simple. Help us to maintain an amazing portfolio of ski chalets and support the wider team in delivering an exceptional level of service to our guests.

As the Area Maintenance Support person, you will be the primary point of contact for the seasonal management teams regarding maintenance issues.