Resort Childcare Supervisor

In Chalet Childcare Operator

The Role

If you are an experienced child carer looking for the first opportunity in team management, this role is the perfect opportunity for you. You will be supporting the Resort Childcare Manager in everything that they do, being their ‘right hand man (or woman!)’ for all operations. Ski Famille child carers and nannies are the reason that so many of our guests return year after year so successful delivery of this element of our product is key to our continue success and market leading position.

You will be a key member of the team; your opinions and knowledge are invaluable to the success of the season. You will be working with children, parents, chalet colleagues and your line manager.

Above all, you will show a dedication and passion towards ensuring that our guests, of all ages, have the best possible holiday. A positive attitude and genuine enthusiasm will be your key characteristics.

Resort Childcare Supervisor Responsibilities

  • Take responsibility in providing an excellent carefree holiday to all traveling guests, by providing our brochured childcare services
  • Assist the Resort Childcare Manager in motivating, and overseeing the childcare team including pastoral care during their employment
  • Assist the Resort Chiildcare Manager in delivering feedback to children’s families using our preferred system – usually ‘TAPESTRY’ – consequently a working knowledge of this would be useful.
  • Provide a welcoming family friendly environment in everything that you do
  • Display a well-developed knowledge of your resort and the activities and facilities on offer to families
  • Ensure you are always attentive to the needs of your guests and actively seeking out opportunities and revenue streams and sales opportunities to make their holiday fun, trouble free and generating revenue for Ski Famille
  • Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost.
  • Close professional liaison with all parents or guardians, before and during the provided childcare hours
  • Assisting the Resort Childcare Manager in stock control of all company childcare resort consumables
  • Maintaining and developing a positive working relationship with all our key suppliers, ie chalet owners and ski schools
  • Uphold the reputation of Ski Famille

Requirements of the Role

  • Either NVQ Level 3, NNEB, CACHE, BTEC, RGN, RSCN, or equivalent qualifications.
  • Proven childcare experience and be fully qualified to work with young babies
  • Ideally the holder of an industry appropriate First Aid certificate
  • Driving experience, ideally of vehicles bigger than cars and ‘on the wrong side of the road’
  • Great self-motivation and organisational skills
  • Friendly, flexible, enthusiastic, approachable, and diplomatic
  • Able to deliver excellent customer service in all circumstances & to guests of all ages
  • An understanding of the differences between adult & child holiday needs
  • Experience of managing a young team in a foreign environment
  • A proactive problem solver especially when under pressure
  • Knowledge of snow sports is advantageous
  • A strong experienced team player
  • At least basic French language skills is preferable & would put you ahead of other applicants!
  • Availability for the whole season (November until end of April)
  • Full Clean Driving Licence (held for at least 2 years)
  • Age 21 or over (age restrictions apply due to the insurance on vehicles)
  • Most nationalities but please see our applicant eligibility criteria
  • Current Level 2 Food Hygiene Certificate or equivalent
  • We require all staff to obtain a police-check such as the UK DBS and we will take up at least two references

How to apply

Firstly...tell us about you...

Chalet Hosts only

Please create and submit a video with your CV which tells us:

  • About a time you excelled in customer service whether it was in a previous job, or in a life experience situation
  • About a time in your life you found challenging and what you did to overcome it. Give as much detail as you are comfortable with

Make sure you include your name.

Upload your video to Youtube/Vimeo (or a platform of your choice) and email us a link along with your CV to recruitment@skifamille.co.uk

Don’t forget, your video is 1 of 1000s that we will view, make sure yours is one that we will remember.

Have fun and good luck!

For all other roles

If you would like to be considered for a position, please send your CV and a covering letter, stating which role you wish to apply for and why, to recruitment@skifamille.co.uk

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Ski Famille skiing family

Secondly...show us what you can do...

If we think you’re the right fit for us, you will be invited to one of our assessment days:

  • Chefs, you will join us at a stunning demonstration kitchen in Hampshire (Dublin for Irish residents) where you will be asked to showcase your skills.
  • For all other roles, you’ll showcase your skills at one of the interview days that we’re holding throughout the summer – see above for dates.

Our available roles

Resort Manager

Working as a Resort Manager for Ski Famille is a very diverse role and includes everything from staff management and motivation to stock-control, taking in guest welfare and overseeing chalet maintenance. It is an involved position requiring a high level of energy, commitment and a proactive approach.

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Resort Childcare Manager

Our Childcare Manager has an involved role at the heart of our resort management team. The Childcare Manager is the champion of all childcare issues in the company and will be consulted on all key operational decisions. Ski Famille childcarers and nannies are the reason that so many of our guests return year after year.

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Resort Childcare Supervisor

A Childcare Supervisor has an involved role at the heart of our childcare management team. They support the Resort Childcare Manager to champion all childcare issues within their resort to ensure our product is being delivered cohesively.

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Childcare Staff / Early Years Practitioner(s)

Ski Famille nannies are the reason that so many of our guests return year after year. You will be providing stimulating, entertaining and safe activities for children from 4 months to 12 years.

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Resort Chalet Supervisor

The Chalet Supervisor will be key to ensuring all chalets are running smoothly and clients are receiving the best service possible.

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Resort Head Chef

You will be managing a team of chefs in our resort chalets. We work with high quality suppliers and we expect you to manage, in addition to your team, our orders, stocks, purchases and food quality delivery

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Chalet Chef

You will be providing breakfast, afternoon tea and a 3-course meal, plus a separate children’s tea. Working with the rest of the team you will also ensure your chalet is clean and well presented at all times.

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Chalet Host

You will be serving meals, looking after all aspects of cleaning and housekeeping and generally ensuring the families that stay with us have a fun and hassle-free holiday.

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Resort Assistant

You will be part of a small flexible team and be willing to have a go at anything! Duties include airport transfers, snow clearing, hot tub maintenance and working in one of our chalets.

 

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Resort Administrator

This role is primarily supporting the Resort Manager, Resort Childcare Manager and UK colleagues where you will be fully responsible for ensuring various resort administration tasks are undertaken correctly, accurately and timely.

 

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Night Porter

You will be a key part of our exciting new Chalet Hotel team, reporting directly  to our Hotel Managers. Our night porters play an important role in our chalet hotel, ensuring its security at night as well as cleaning and setting up the dining room for breakfast for the following morning for our guests.

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Bartender

As a bartender in our new Chalet Hotel, you will use your skills and passion for hospitality and customer service every day. Your role is to provide our guests with a high quality service in a family friendly environment. 

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Hotel Housekeeper

Our housekeepers take pride in creating a clean, inviting environment for our hotel guests.  This role offers you an opportunity to work hard as part of a team and enjoy leisure time in the afternoons & evenings. If you would prefer not to be as client-facing as some of our other roles, this would be the role for you! 

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Assistant Hotel Manager

Reporting to the Hotel Manager, you will play a key part in developing and monitoring all elements of the delivery of our new Chalet Hotel product, developing our staff and maximising profits whilst controlling all costs. The role of the Assistant Chalet Hotel Manager is very varied. You will be fully responsible for everything that occurs within the hotel from guest welfare to stock control and maintenance of the hotel, plus managing and motivating your team. 

We are looking for an energetic, experienced manager with high levels of service and commitment. Using a proactive approach, you will aim to achieve all financial goals set by the company whilst delivering the best customer service.

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Maintenance Technician

Our property maintenance technician keeps our Chalet Hotel, located in Les Bruyères quarter of Les Menuires, running to the highest possible standard. He / she ensures that any issues that have been reported by other staff and directly from guests are sorted quickly and efficiently. 

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